Return & Refund Policy

Personalized Products

Our personalized products are made specifically according to the customer's order, selected options and uploaded photos or design requirements.

When Can a Return / Replacement Be Considered?

A return, replacement or refund may be considered only in the following situations:

• The product is damaged during transit .
• The customer receives a wrong product .

Unboxing Video is Mandatory

For any claim involving transit damage or a wrong product, the customer must record an unboxing video.

1. Start recording before opening the package.
2. Clearly show the outer package and shipping label.
3. Record the complete opening of the package.
4. Clearly show the product and the damage or incorrect product received.
5. Send the unboxing video together with the order details to our support email.

How to Raise a Claim

If your product is damaged during transit or you receive the wrong product, please contact PixelWorld support and provide:

• Order number
• Customer name and contact details
• Clear details of the issue
• The complete unboxing video
• Additional photos/videos if requested by our support team

All claims are subject to verification before a replacement or refund is approved.

Customer Photos & Customization

Customers are responsible for checking the photos, text, customization choices and other information submitted while placing an order.

Errors in customer-provided photos, text, spelling, selected options or customization details are not considered product defects when the product has been produced according to the submitted order.

Refund Processing

If a refund is approved after verification, the refund will normally be processed within 3 to 5 business days .

The actual time for the amount to appear in the customer's account may also depend on the payment provider or bank.

Verification

PixelWorld reserves the right to verify the order, product, packaging, photographs, unboxing video and other relevant information before approving a replacement or refund.