Cancellation Policy

Cancellation Window

Customers may request cancellation of their order within 4 hours of placing the order, provided that the order has not yet entered processing.

Cancellation Before Processing

If a cancellation request is received within the permitted 4-hour period and the order has not yet entered processing, the cancellation request may be accepted.

Once the cancellation is approved, the applicable refund will be processed according to our refund processing timeline.

Cancellation After Processing

Once an order has entered processing, cancellation is generally not permitted.

This is particularly important for personalized products because production may begin based on the customer's selected customization and uploaded photos.

Personalized Products

Personalized products are prepared specifically according to the customer's selected options, uploaded photos and customization details.

Customers should carefully review their order details before completing the purchase.

Refund Processing

For an eligible cancellation that has been approved, the refund will normally be processed within 3 to 5 business days.

The actual time for the amount to appear in the customer's account may depend on the payment provider or bank.

How to Request Cancellation

To request cancellation, contact PixelWorld support as soon as possible and provide:

• Order number
• Customer name
• Registered mobile number or email address
• Reason for cancellation

Cancellation requests are subject to verification of the order time and current processing status.