Privacy Policy

1. Information We Collect

When you use PixelWorld, place an order, create an account or contact us, we may collect information necessary to provide our services.

• Name and contact details
• Mobile number
• Email address
• Billing and delivery address
• Order and transaction details
• Product customization information
• Photos and files uploaded for personalized products
• Information provided when contacting customer support

2. Customer Account Information

If you create an account with PixelWorld, we may store information such as your name, mobile number, email address and account-related information.

This information helps us provide account services, manage your orders and allow you to view your order history.

3. Photos & Uploaded Files

For personalized products, you may upload photographs, designs or other files required to create your order.

Customers should upload only photographs and files that they have the right to use and that are suitable for the requested product.

4. How We Use Your Information

We may use the information collected from you for purposes including:

• Creating and managing your customer account
• Processing and fulfilling orders
• Producing personalized products
• Processing payments and verifying transactions
• Arranging delivery and providing shipment information
• Providing customer support
• Responding to enquiries and service requests
• Improving our website and services
• Preventing fraud, misuse or unauthorized activity

5. Payment Information

Payments made through PixelWorld may be processed using third-party payment service providers.

Payment-related information may be processed by the applicable payment provider according to its own privacy and security policies.

PixelWorld does not intend to store complete payment card credentials such as your full card number or card security code on our website.

6. Order & Delivery Information

We use your order and delivery information to prepare and deliver your products.

Where necessary, relevant delivery information may be shared with courier or logistics service providers for the purpose of delivering your order.

7. Information Security

We take reasonable measures to protect the information we maintain from unauthorized access, misuse, loss or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Cookies & Session Information

PixelWorld may use cookies, session information and similar technologies to maintain your shopping session, remember preferences and provide essential website functionality.

These technologies may also help us understand how customers use our website and improve the user experience.

9. Third-Party Services

PixelWorld may use trusted third-party services for functions such as payment processing, delivery, website infrastructure, analytics or other services required to operate the website.

Such third parties may process information according to their own applicable privacy policies and terms.

10. Information Retention

We may retain customer information for as long as reasonably necessary to provide our services, maintain order and transaction records, resolve disputes, comply with applicable legal requirements and protect our legitimate business interests.

11. Customer Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate information while using the website.

Please contact us immediately if you believe that your account has been accessed without authorization.

12. Changes to This Privacy Policy

PixelWorld may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable requirements.

Any updated version will be published on this page.